Effective date: 13 October 2026
Website: https://metawiz.space
Service operator: Ravindrasingh Rajput (trading as MetaWiz), operating under the name MetaWiz.
Contact: admin@examlaunch.com or https://metawiz.space/contact
1. Who handles payments and refunds?
Paid MetaWiz subscriptions purchased through Paddle are sold and processed by Paddle, the Merchant of Record and authorized reseller. Paddle handles applicable payments, tax collection, receipts and refunds in accordance with its terms and applicable consumer law.
For detailed rights and procedures, review Paddle's Refund Policy and Paddle Buyer Terms. In a conflict affecting a Paddle transaction, mandatory law and the applicable Paddle buyer terms take precedence. Nothing in this Policy limits your non-waivable statutory consumer rights.
2. Monthly and annual subscriptions
MetaWiz Pro may be purchased on a recurring monthly or annual basis. The plan, recurring amount and billing interval are shown during checkout. Subscriptions renew automatically until canceled in accordance with the applicable checkout and billing terms.
Canceling stops future renewals but does not automatically refund the current paid month or year. Ordinarily, access continues until the verified paid-through date. If a payment is refunded, reversed, disputed or found invalid, the associated access may be reviewed or adjusted in accordance with applicable rights and billing terms.
3. How to cancel
You may cancel an eligible subscription by signing in to MetaWiz and visiting My Subscription (https://metawiz.space/account/subscription), using the Paddle customer portal accessible through that page or your purchase email, or contacting Paddle. To avoid a further renewal, complete cancellation before the next billing charge and follow any deadline stated in the applicable checkout terms.
You should receive confirmation of cancellation. If you do not, contact us promptly. Deleting an account or stopping use of MetaWiz does not necessarily cancel a Paddle subscription.
4. When can I request a refund?
Paddle's global policy generally treats transactions as non-refundable unless applicable consumer law requires a refund or Paddle exercises its discretion. Country-specific statutory withdrawal and consumer rights can apply, including certain 14-day withdrawal rights in the EU, EEA and UK. Eligibility and exceptions depend on applicable law, timing, and whether the digital service has been used.
If you encounter an accidental duplicate charge, a billing error, an unauthorized transaction, or a significant technical issue preventing access to the purchased service, please contact Paddle or MetaWiz promptly with the transaction reference. We can help review your service-access issue, and Paddle will assess payment-related refund requests under its applicable rules. MetaWiz does not promise an unconditional 14-day refund or an automatic prorated refund of unused subscription time.
5. How to request a refund
For purchases processed by Paddle:
- Visit Paddle Buyer Support or access the Paddle customer portal through your billing email or the MetaWiz My Subscription page.
- Provide the email used for purchase, Paddle transaction reference if available, and a brief description of the issue. Do not send full payment-card details.
- If you have a MetaWiz product-access problem, also contact https://metawiz.space/contact or admin@examlaunch.com so we can investigate it.
Approval, rejection, amount, timing and payment-method handling follow Paddle's applicable terms and mandatory law. Paddle processes approved refunds to the eligible payment method according to its procedures.
6. Free access and institutional arrangements
A free MetaWiz plan or free evaluation does not create a paid purchase eligible for refund. Institutional and negotiated plans may include different provisions in a signed agreement, invoice or written offer; the applicable agreement and mandatory law will govern any difference.
7. Failed payments and expiration
If a renewal payment fails, MetaWiz does not extend paid access solely because another billing period has been scheduled. Existing verified paid-through access may remain available until its end. Paddle may offer payment-recovery options or cancel a subscription in accordance with its terms.
8. Contact
For service help, contact admin@examlaunch.com or Contact MetaWiz. For Paddle payment and refund enquiries, visit Paddle Buyer Support.
Related policies: Terms of Service · Privacy Policy.